| FACILITY |
| 1 |
Was the outside sign and neon in good repair and illuminated? |
| 2 |
Was the parking lot and sidewalk leading to entry neat and maintained? |
| 3 |
Where the glass windows and doors clean? |
| 4 |
Was the landscaping attractive and well maintained? |
| 5 |
Were the interior walls, ceiling, vents, lights clean and in good repair? |
| 6 |
Were the tables and seats clean and in good repair? |
| 7 |
Were the table tents and other items on the table clean, sanitary &
filled? |
| 8 |
Were dirty tables bussed and cleaned in a reasonable amount of time? |
| 9 |
Was the temperature in the dining room comfortable? |
| 10 |
Was the dining room properly illuminated? |
| 11 |
Was the music playing at an appropriate level? |
| 12 |
Was the dining room air clean and free of smoke? |
| 13 |
Were the restrooms clean and sanitary? |
| 14 |
Was the equipment operating properly? |
| 15 |
Were the waste receptacles maintained? |
| 16 |
Were the soap & paper product supplies adequate? |
| 17 |
Were the restrooms free of offensive odors? |
| SERVICE |
|
Host or Hostess Name: |
|
Describe Host or Hostess if unknown: |
| 18 |
Were you greeted or verbally acknowledged within 15 seconds of entering? |
| 19 |
Was the host/ess polite and friendly? |
| 20 |
Was the host/ess stand neat and uncluttered? |
| 21 |
Did the host/ess walk at your pace? |
| 22 |
Were the menus in good repair? |
| 23 |
Did host/ess/manager acknowledge exiting customers with a thank you? |
|
Server Name: |
| 24 |
Did your server arrive at your table within 60 seconds of your seating? |
| 25 |
Was your server polite and friendly? |
| 26 |
Was your servers uniform neat and clean? |
| 27 |
Did your server wear tasteful makeup and fingernail polish? |
| 28 |
Did your server wear limited jewelry-no false eyelashes or fingernails? |
| 29 |
Did your server have neat clean hair worn off the shoulders? |
| 30 |
Did your server avoid touching utensils and glasses at lip contact area? |
| 31 |
Did your server speak clearly and address guests appropriately? |
| 32 |
Did your server maintain good eye contact when speaking with guests? |
| 33 |
Did your sever refrain from touching hair, mouth, nose or face when
dealing with guests? |
| 34 |
Did your server follow requests/instructions? |
| 35 |
Did your server make the first checkback within 2 minutes after receiving
your meal? |
| 36 |
Did your server offer a drink refill during your meal? |
| 37 |
Did your server make at least two checkbacks during your meal? |
| 38 |
Did your server place your guestcheck on your table in a reasonable
amount of time? |
| 39 |
Did your server suggest a specific drink (alcoholic or NON alcoholic)? |
| 40 |
Did your server suggest a specific appetizer? |
| 41 |
Did your server suggest a specific dessert? |
| 42 |
Was your guestcheck processed in a timely manner? |
| 43 |
Were you properly charged for everything received? |
| 44 |
Did your server thank you for dining at the Boston Beanery and invite you
to return? |
| 45 |
Were all employees wearing neat and clean uniforms? |
| 46 |
Did staff empty ashtrays regularly in smoking section? |
| 47 |
Did employees observed appear to be in good health and display good
hygiene? |
| 48 |
Did employees refrain from chewing gum? |
| 49 |
Did employees refrain from smoking in view of guests? |
| 50 |
Did employees refrain from eating and drinking in view of guests? |
| 51 |
Did employees refrain from excessive visiting in view of guests? |
| 52 |
Did staff members appear to be busy and working as a team? |
| 53 |
Did staff members acknowledge guests as they were entering and leaving
the restaurant? |
| 54 |
Did someone other than server ascertain the quality of your meal? |
| 55 |
Was manager observed & professional in appearance and actions? |
| 58 |
Would you recommend this establishment to a friend? |
| 59 |
Did you receive a comment card from a staff member? |
|
|
| Diner #1 |
| 60 |
Was your order attractively presented? |
| 61 |
Was hot food hot and cold food cold? |
| 62 |
Were all items prepared as requested? |
| 63 |
Was the complete meal delivered to the table at the same time? |
| 64 |
Were portions ample as advertised? |
| 65 |
Were plates, glasses, silverware clean? |
| 66 |
Did the appetizer arrive within 8 minutes of placing the order? |
| 67 |
Did your entree arrive within 25 minutes (12 min. lunch) of placing
order? |
| 68 |
Was your entree a good value? |
| 69 |
Were the side dishes appealing and tasty? |
| Diner #2 |
| 70 |
Was your order attractively presented? |
| 71 |
Was hot food hot and cold food cold? |
| 72 |
Were all items prepared as requested? |
| 73 |
Was the complete meal delivered to the table at the same time? |
| 74 |
Were portions ample as advertised? |
| 75 |
Were plates, glasses, silverware clean? |
| 76 |
Did the appetizer arrive within 8 minutes of placing the order? |
| 77 |
Did your entree arrive within 25 minutes (12 min. lunch) of placing
order? |
| 78 |
Was your entree a good value? |
| 79 |
Were the side dishes appealing and tasty? |
