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A Secret Shopper Service

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FAQ

 

This page contains answers to common questions about secret shoppers.   Please feel free to email us should you have any questions not answered below:

  1. How do I get more information about having my business shopped by the Secret Shopper Service?
  2. How much does it cost?
  3. What are the benefits of having my business "secretly shopped"?
  4. How often do most companies have their businesses shopped?
  5. How do I become a secret shopper?

 

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How do I get more information about the Secret Shopper Service?

Simply fill in the form for Business Owners and we will get right back to you with any information you need!

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How much does it cost?

The amount varies based on the type of business you have.  Please fill out the business owners request for more information and we will be able to give you an estimate.

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What are the benefits of having my business "secretly shopped"?

Enhanced Employee Performance:  Employees are often requested to say particular things to customers to improve customer satisfaction, upsell and as general courtesy.  We can customize your shopper forms to meet your specific needs to assure that your employees are providing the very best customer service even when you aren't there and saying the things you want them to say.  Many companies set up competitions between stores for best overall improvement of customer service, best cleanliness and so forth.

 

Improved Employee Satisfaction: Employees will feel more of a sense of accomplishment when they know exactly what is expected of them. By using shopper forms to help with training, you will establish a basis for job performance. 

 

Aid in Employee Evaluations:  Shopper forms can also be used to help determine raises for employees based purely on performance!

 

Ultimate Customer Service: Your customers will be the number one beneficiary of the shopper service.  Because of improved employee performance, your customers will receive the ultimate benefit...BETTER SERVICE!
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How often do most companies have their businesses shopped?

Generally, having two shops a month is customary, but you can have as many as you like. If you are experiencing a customer service problem, having more shops is highly recommended.

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How do I become a secret shopper?

Simply fill in our request for secret shoppers and we will contact you about the jobs available in your area.

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All forms are trademarks of G-Rated, LLC. All other products mentioned are registered trademarks or trademarks of their respective companies.

Questions or problems regarding this web site should be directed to [email protected].
Copyright � 2001 G-Rated, LLC. All rights reserved.
Last modified: Wednesday May 09, 2001.